policies
returns & refunds
we want you to love your löyl hat. if it's not right for you, we offer a 30-day return window from the date of delivery.
how to return an item
to be eligible for a return, your hat must be unused, unworn, and in its original condition. contact us at hello@loylthelabel.com within 30 days of delivery to start a return.
refunds
once we receive and inspect your return, we'll process your refund to your original payment method. return shipping is paid by the customer, unless the item arrived faulty or damaged, in which case we cover the return shipping cost.
exchanges
want a different colour instead? we're happy to offer an exchange. contact us at hello@loylthelabel.com to arrange one.
faulty or damaged items
if your hat arrives faulty or damaged, contact us straight away at hello@loylthelabel.com. we'll cover return shipping and send a replacement or refund.
questions
reach us any time at hello@loylthelabel.com.
what people say
real reviews from customers who have taken löyl into the heat. follow along on instagram to see the unfiltered photos and first impressions.
the löyl promise
- 100% natural fibres & natural dyes
- pfas-free · synthetic-free promise
- 30-day money-back guarantee
- free uk shipping over £100
- secure checkout · apple & google pay
designed in london · handmade in nepal